India's IndiGo reservation platform issues disrupt some bookings, check-in

Business Recorder reported that IndiGo, India's largest carrier, said on Wednesday that its core reservation platform was having intermittent faults, leaving some customers unable to book tickets or check in online. The carrier, whose share of domestic air travel in India exceeds 65%, posted on X that staff were cooperating with an external provider to resolve the fault quickly.

Reuters reporters in at least three Indian cities could not book flights on the airline's website, which showed a 'no data available' message. Another travel booking site said its systems had a technical problem, while passengers on X described being unable to book or complete web check-in since Wednesday morning. One user said a call centre executive also could not help because of apparent server issues.

The company did not name the partner or explain the cause, and advised travellers needing urgent help to call its call centre while others were asked to retry later. Business Recorder noted that the civil aviation ministry had not responded to a request for comment. The report also recalled that in December the airline came in for close attention, since flawed pilot roster planning led to roughly 4,500 cancelled flights.