Investigation & Disposal of Complaints: FTO Secretariat upgrades regulation draft

Business Recorder reported that the Federal Tax Ombudsman Secretariat has put out a draft of the Federal Tax Ombudsman (Investigation and Disposal of Complaints) Regulations, 2026 for consultation. The draft would replace the 2001 regulations, which were introduced about 25 years ago. Stakeholders have until September 15, 2026 to send their comments and suggestions.

According to the secretariat, the legal and institutional setting has shifted considerably since 2001, notably through the Federal Ombudsmen Institutional Reforms Act, 2013. Tax administration has grown more intricate, the taxpayer base has expanded, and complaints to the Ombudsman have risen in volume and changed in character. Advances in technology and new ways of delivering public services have added to the case for a refreshed procedure.

Key proposals include faster case handling, expanded use of digital tools and electronic files, and tighter monitoring of whether recommendations are carried out. The draft also addresses review petitions, inspections, informal settlement of suitable disputes and the retention of past rulings. Federal Tax Ombudsman Zafar Hijazi said the changes were needed so the Forum can keep fulfilling its statutory role efficiently and deliver fair, transparent and swift redress against maladministration.