IAIO committee formed: FBR to launch public complaint portal

According to Business Recorder, the Federal Board of Revenue (FBR) set up an Internal Affairs & Integrity Oversight (IAIO) Committee on Tuesday. Taxpayers and businesses will be able to report alleged misconduct, such as bogus or frivolous cases framed by tax officials, through a new public complaint portal hosted on the Inland Revenue Service website. FBR notifications issued with the competent authority's approval state that both the IAIO framework and a parallel review structure took effect immediately.

Member (Admin/HR) heads the IAIO panel, which also includes the Member (IR-Operations) and the Member (Operations) for Customs, while the Chief (Integrity Management Cell) serves as its secretariat. The committee will merge complaints from the Integrity Management Cell, regional panels, intelligence wings, the Federal Tax Ombudsman, FIA and NAB into one central register. It will also maintain an Integrity Risk Register that highlights graft-prone areas, such as customs clearance, GST refunds, audit selection and procurement.

Separately, the FBR set up Performance Review & Compliance Risk Management (PRCRM) committees for Customs and IRS operations under Notification No. 1540-IR-I/2026, with the aim of strengthening headquarters monitoring of performance, audit quality and risk-based enforcement. Each committee will file quarterly reports with the Board-in-Council, due 45 days after each quarter ends, while summaries will go to the Ministry of Finance and the IMF on request.