Regulator intensifies nationwide monitoring

According to The Express Tribune, the Pakistan Telecommunication Authority (PTA) is keeping up its nationwide checks on telecom networks and consumer complaints. Between October 8 and 14, its ten zonal offices carried out a series of monitoring exercises and service upgrade steps. The regulator's stated aim is stronger network performance and better responses to consumer grievances.

Officials from the zonal offices worked with relevant stakeholders and visited Thatta, Dera Ghazi Khan, Mandi Bahauddin, Quetta, Faisalabad and Gilgit-Baltistan. The teams assessed telecom services in these areas and looked into problems that consumers were facing. Six areas were covered in total during the visits.

Telecom operators have been directed to fix the identified shortcomings in mobile network coverage and in voice and internet quality within set deadlines. The matter of a closed telecom site in Faisalabad has been settled as well. The steps reflect continued regulatory scrutiny of the sector.